How to Use Dialpad for Your Sign or Print Shop

LSEO June 10th, 2021

Are you using a Voice over Internet Protocol (VoIP) phone system in your sign shop? If you aren’t, you’re going to want to check out Dialpad.

Now, what’s the deal with a VoIP in general, and why should you go with Dialpad as your shop’s preferred internet-based phone system? Here at shopVOX, we’re all about using technology to make your life as a sign shop owner more efficient and easier to manage.

In that case, we’re going to help you out and explain all about Dialpad and why you need this phone system upgrade in your store.

Dialpad Features That Can Help Your Sign Shop

Dialpad is a VoIP phone system, meaning it allows people to make and take calls over the internet instead of traditional landlines. This technology works by converting your voice into a signal that is sent digitally over the internet. Put simply, this means that you can use a VoIP system to call someone from any device that uses data, such as a computer or tablet.

That sounds great, right? So, what is it about Dialpad that makes this particular VoIP system the one we’re recommending for your shop? Here are a few reasons.

Portability

Probably the most vital point to make here about Dialpad is that its portability will make your life much easier. You can take and make calls using the software from anywhere in the continental United States, the same as if you were sitting in your office picking up your desk phone.

A potential customer dials your sign shop’s number, and if you are not at your desk, or if you are traveling for business, you don’t have to miss that call. Giving the proper attention to each phone call you receive could be the difference between making a sale or not.

Departments

Just like a standard office phone system, you can also use Dialpad to direct incoming calls to different departments of your business. This way, when customers call and reach the software’s automated greeting, they can dial 1, 2, 3, and so on to reach the design, sales, or production departments, or any other area of your shop.

As the shop owner, you can designate a person or set of people to be available when the system transfers a call. Dialpad offers you plenty of customizable options so you can optimize your shop’s phone system to your liking.

Phone Greetings

Dialpad also lets you record your own phone greetings that callers will hear upon dialing your number. You can use your phone greeting to give callers vital information without actually getting on the phone.

Callers who want to know your operating hours can find out from your greeting. You can also direct callers to your website’s FAQ page, where you may already have answered a question they have. You can change your greetings at any time, meaning you can record seasonal messages that provide information on holiday discounts, hours, and other recent changes in your business.

The phone greeting is a valuable feature of Dialpad for this kind of convenience.

Multiple Phone Numbers

Maybe the best component of Dialpad is that it allows your shop to have more than one phone number. That might strike you as strange at first. After all, why would you need more than one number? Don’t you want to advertise only one phone number?

As it turns out, that kind of thinking is outdated. You want as many phone numbers as needed to track the effectiveness of your marketing channels. You can assign a phone number to each of your campaigns and track how customers use them.

Take pay-per-click (PPC) advertising, for instance. Place one of your phone numbers in all your PPC ads. Then, when a potential customer calls you at that number, you will know that the person called after seeing one of your ads.

You can do this with every type of advertising you do. You’ll know instantly if the call is coming from someone who saw your ads on Facebook, Instagram, LinkedIn, or on a business card, postcard, or one of your vehicles.

Making each number different lets you know which forms of marketing are working for you and which are not. This will help you hone in on the effective forms and maybe not invest as much in the less successful methods.

Dialpad Can Be a Game-Changer for Your Sign Shop

You can probably see by now why we here at shopVOX love Dialpad. Just like our own print shop software, which makes things easier and more efficient for sign shops, Dialpad is another amazing piece of technology that exists only to simplify your business operations. It’s why the software has earned such rave reviews from us.

If you’re right in the middle of upgrading the business software of your sign shop, and you’ve been looking at Dialpad, why not check out the shopVOX technology, as well? From organizing leads to keeping track of in-progress jobs, our program is also there for you in all the right ways.